The FCA defines vulnerable customers as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.” This course has been designed to help explain what additional support vulnerable customers may need, and how firms can meet those needs through case studies and real-life examples.
The Manager’s Lockdown Toolkit
Mental Health – How to Support Others
Treating customers fairly
The FCA states that “all firms must be able to show consistently that fair treatment of customers is at the heart of their business model”. This sentiment is reflected in the FCA’s six TCF outcomes and the Rules and Principles that support them. Above all, TCF is about creating the right culture within a firm: “customers expect financial services and products that meet their needs from firms they trust” . This course has been designed to help people understand what is meant by ‘Treating Customers Fairly’ through case studies and real-life examples. Learners will be assessed on their knowledge and understanding through a test at the end of the course.
Mental Health at work and looking after yourself
Diversity in the Workplace
Managing Performance with connected conversations
Whistleblowing rights and obligations
Since the financial crisis, whistleblowing has become front-page news on topics such as data security and treating customers fairly. It is therefore vital that firms and their staff are aware of their rights and obligations. In this course you will learn about what whistleblowing is and its important role in helping to improve the financial sector; how to adhere to the relevant whistleblowing regulations, and what the consequences of non-compliance are for individuals and firms.
Conflicts of interest
Conflicts of interests when left unchecked can cause:
Recruitment and Selection
All courses are checked and endorsed by law firm Shakespeare Martineau. This ensures every OnDemand Elearning course is legally compliant and updated to include the latest legislation.