Staff should work in a non-threatening and safe work environment and treated with dignity and respect, which is part of an employer’s legal requirement. Understanding how micro-behaviours (or micro-aggressions) intersect with Equality law and unconscious bias will help your organisation to reach this goal. This course covers:
Future Ways of Working
The FCA defines vulnerable customers as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.” This course has been designed to help explain what additional support vulnerable customers may need, and how firms can meet those needs through case studies and real-life examples.
Recruitment and Selection
Mental Health – How to Support Others
Conflicts of interest
Conflicts of interests when left unchecked can cause:
Diversity in the Workplace
Managing Performance with connected conversations
Return to Work E-Learning
Learning to live and work safely, in a post-pandemic world is a pressing concern for most of us today. Using the latest government advice, we’ve created an additional Return to Work e-learning module for our Future Ways of Working Toolkit, to give you the key advice, precautions and staffing strategies you need to create a safe working environment post-lockdown.
Mental Health at work and looking after yourself
Whistleblowing rights and obligations
Since the financial crisis, whistleblowing has become front-page news on topics such as data security and treating customers fairly. It is therefore vital that firms and their staff are aware of their rights and obligations. In this course you will learn about what whistleblowing is and its important role in helping to improve the financial sector; how to adhere to the relevant whistleblowing regulations, and what the consequences of non-compliance are for individuals and firms.
Treating customers fairly
The FCA states that “all firms must be able to show consistently that fair treatment of customers is at the heart of their business model”. This sentiment is reflected in the FCA’s six TCF outcomes and the Rules and Principles that support them. Above all, TCF is about creating the right culture within a firm: “customers expect financial services and products that meet their needs from firms they trust” . This course has been designed to help people understand what is meant by ‘Treating Customers Fairly’ through case studies and real-life examples. Learners will be assessed on their knowledge and understanding through a test at the end of the course.
All courses are checked and endorsed by law firm Shakespeare Martineau. This ensures every OnDemand Elearning course is legally compliant and updated to include the latest legislation.