Treating customers fairly
On Demand £25 per person
Part 1 – Introduces the Financial Conduct Authority’s six core consumer TCF outcomes, and the Rules and Principles that reinforce them. It also explains what TCF does not include.
Part 2 – Explains how TCF should be implemented and assessed, and details responsibilities for all staff, including senior management. Examples are used to show good practices that constitute Treating Customers Fairly across a variety of financial firms.
Part 3 – Demonstrates what happens if customers are not treated fairly. Consequences may impact customers, firms, and society more broadly. A recent high-profile case is used as an example.
Part 4 – Contains a multiple-choice knowledge test based on the course content.
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Price £25 For 1 person
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