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A leading consultancy for diversity, inclusion and unconscious bias online training courses with over 250 UK and International Clients
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Consumer Duty Training (FCA)
In this course you will learn about the Financial Conduct Authority’s new Consumer Duty, including the new Consumer Principle, cross-cutting rules, and outcomes; how the Duty applies across different types; how it can be implemented, and what action the FCA may take, including questions they are likely to ask firms on the topic of Consumer Duty.
Let’s talk about race in the workplace
Our ‘Let’s Talk About Race in the Workplace’ course has been designed to persuade learners that racism is not just about explicit racist language, abuse or discrimination, it can take the form of inequality and inadvertent bias ingrained in the way organisations and society is run. The course will further persuade learners that they need to consciously and proactively address racial bias in their organisation.
Staff should work in a non-threatening and safe work environment and treated with dignity and respect, which is part of an employer’s legal requirement. Understanding how micro-behaviours (or micro-aggressions) intersect with Equality law and unconscious bias will help your organisation to reach this goal. This course covers:
Return to Work E-Learning
Learning to live and work safely, in a post-pandemic world is a pressing concern for most of us today. Using the latest government advice, we’ve created an additional Return to Work e-learning module for our Future Ways of Working Toolkit, to give you the key advice, precautions and staffing strategies you need to create a safe working environment post-lockdown.
Future Ways of Working
Treating customers fairly
The FCA states that “all firms must be able to show consistently that fair treatment of customers is at the heart of their business model”. This sentiment is reflected in the FCA’s six TCF outcomes and the Rules and Principles that support them. Above all, TCF is about creating the right culture within a firm: “customers expect financial services and products that meet their needs from firms they trust” . This course has been designed to help people understand what is meant by ‘Treating Customers Fairly’ through case studies and real-life examples. Learners will be assessed on their knowledge and understanding through a test at the end of the course.
Conflicts of interest
Conflicts of interests when left unchecked can cause:
The FCA defines vulnerable customers as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.” This course has been designed to help explain what additional support vulnerable customers may need, and how firms can meet those needs through case studies and real-life examples.
Whistleblowing rights and obligations
Since the financial crisis, whistleblowing has become front-page news on topics such as data security and treating customers fairly. It is therefore vital that firms and their staff are aware of their rights and obligations. In this course you will learn about what whistleblowing is and its important role in helping to improve the financial sector; how to adhere to the relevant whistleblowing regulations, and what the consequences of non-compliance are for individuals and firms.
Managing Performance with connected conversations
Mental Health at work and looking after yourself
Mental Health – How to Support Others
Recruitment and Selection
Diversity in the Workplace
“Marshalls new course, ‘Let’s talk about race in the workplace’ is a real eye opener and so thought provoking.
I have so many notes and will make sure this appears on the agenda at our next board meeting. It’s ongoing and so important.
It’s crucial as a business owner to learn, understand and put positive actions and best practices in place.”
All courses are checked and endorsed by law firm Shakespeare Martineau. This ensures every OnDemand Elearning course is legally compliant and updated to include the latest legislation.