Only £25 Per Person

Vulnerable Customers

On Demand £25 per person

Protecting vulnerable customers is a key priority for the FCA


The FCA defines a vulnerable customer as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.” Regulation on vulnerable customers acknowledges that, while all customers should be treated fairly, not all customers are the same.

This course has been designed to help explain what additional support vulnerable customers may need, and how firms can meet those needs through case studies and real-life examples. Learners will be assessed on their knowledge and understanding through a test at the end of the course.

Adjustments can be made to suit the needs of your company – please contact us for more information.

Select number of people

1200

Price £25 For 1 person

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Endorsements

“Marshalls new course, ‘Let’s talk about race in the workplace’ is a real eye opener and so thought provoking.

I have so many notes and will make sure this appears on the agenda at our next board meeting. It’s ongoing and so important.

It’s crucial as a business owner to learn, understand and put positive actions and best practices in place.”

All courses are checked and endorsed by law firm Shakespeare Martineau. This ensures every OnDemand Elearning course is legally compliant and updated to include the latest legislation.

Accreditations

Marshall E-Learning provides a complete package of e-learning solutions: Expert advice to ensure your e-learning is a success through consultation and project management expertise. Read more